WEBSITE VS. RETAIL store
Are HockeyGiant.ca's online prices the same as they are in their store?
Can I return a product I bought online at the HockeyGiant.ca website to their store?
Does HockeyGiant.ca offer the same products online and in store?
COUPONS, GIFT CERTIFICATES & DISCOUNTS
24 Hour & Weekend Specials?
Does HockeyGiant.ca give discounts for team purchases?
Does HockeyGiant.ca have any discount restrictions?
What is a Coupon/Promotional/Gift Certificate code?
SHIPPING
Does HockeyGiant.ca have any shipping restrictions?
How are shipping rates calculated?
How long do orders usually take to ship and arrive?
RETURNS
Can I return a product I bought online at the HockeyGiant.ca website to their store?
Return & Exchange Policy?
ORDERING
Does HockeyGiant.ca charge sales tax?
How do I place an order by check?
How long do orders usually take to ship and arrive?
What forms of payment does HockeyGiant.ca accept?
Where can I check the status of my order?
GENERAL INFO
Does HockeyGiant.ca offer a catalog?
What does "call for price" mean?
Product Information:
SKATES
1) What is a “Rocker” chassis?
2) What is a “Hi-Lo” chassis?
3) What makes one skate boot better than the other?
4) What is a radius?
5) How can I tell if my skates need to be sharpened?
6) What does D, E or EE mean on skate sizing?
7) How do I bake my skates?
WHEELS/BEARINGS
7) What does the durometer of a wheel mean?
8) What is the difference between micro bearings (688) and regular bearings (608)?
9) What does the “ABEC” rating of bearing refer to?
10) Does the ABEC rating of a bearing affect the speed of your skates?
11) I have switched to a higher rated ABEC bearing, but my skates still seem to drag?
STICKS/SHAFTS/BLADES
12) What does the stiffness rating of a hockey shaft refer to?
13) What is the general length of a junior, intermediate and senior shaft?
14) What is the general length of a junior, intermediate and senior one-piece stick?
15) What size blade will fit my intermediate shaft?
16) Are most blades compatible with most shafts?
HELMETS/CAGES
17) What is a "cat eye" cage?
18) What does CSA certified mean?
Manufacturer Warranties :
1) Bauer
2) CCM
3) Itech
4) Louisville TPS
5) Mission
About Us
HockeyGiant has become the largest online specialty retailer of hockey equipment and merchandise in the United States, carrying a very broad selection of the latest in product at competitive prices, and priding itself on customer service and satisfaction. And now, we are proud to bring our quality and service to Canada!
Our proud employees are dedicated to serving the needs of our customers. HockeyGiant.ca's business is carried on with state-of-the-art inventory management and control systems, teleservice, warehouse pick, pack and shipment, and customer service operations, all of which support the company’s internet and retail store operations.
Help/FAQ
Before contacting us, you might find the answer to your question in our help section.
Email Us
Live Online Help and Call Center
HockeyGiant representatives can provide online help for questions on placing orders and product information.Live Online Help and Call Center are available:
- Monday through Friday - from 6 am to 6 pm PST.
- Saturday - from 9 am to 5 pm PST.
- Sunday - Closed.
Phone Numbers
- Toll free 800.973.5957
- Fax 866-607-4439
Our address is
HockeyGiant.ca
760 Birchmount Road, unit 42-44
Toronto, Ontario M1K 5H8
customerserviceca@hockeygiant.ca
Return Policy
At HockeyGiant.ca, we want you to be 100% satisfied with your purchase. We have a NO RESTOCKING FEE Policy. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition. We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. Jocks and undergarments are not returnable or exchangeable for any reason. Returns
There is NO restocking fee whether you return for credit or return for exchange. We want you to be completely satisfied. Be sure to keep your shipping receipt until credit is issued, as HockeyGiant.ca reserves the right to require proof of delivery of the return shipment prior to issuing any credit. We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. When returning an item we recommend you use either FedEx Ground so that you get a tracking number with your shipment.
Unfortunately we are unable to refund shipping costs on your return unless the error was ours. However if you are returning an item because of an error we made please call us at 800-973-5957 to arrange for an etag, which will pay for your return shipping costs.
Click Here to download our Return or Exchange PDF Form.
To view PDF files you need to download Adobe® Reader® (Click here to get it for free)
Exchanges
We understand that sometimes products need to be exchanged for a different size – HockeyGiant.ca will gladly exchange any new product for a different size, color, or item. You will not be charged a restocking fee, but will be charged the cost of shipping for the replacement product being sent back to you. We recommend that you reorder your new size or product now, and then return your incorrect size to us for a credit. The benefit of this method is that your new order will ship immediately and hold your new product.
Refusal of Package
If parcels are refused, original and return shipping charges will be charged to your original form of payment.
Shipping Information
Different shipping methods are available. Each shipping method has its own restrictions and charges that will be applied to your order. At checkout, you will be prompted to choose a shipping method for your
item(s). Shipping costs are dependent on the method you select. You will be provided with the total shipping cost for your order during checkout.
Orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in 5 to 7 business days (Monday – Friday, not including holidays) depending upon the fulfillment warehouse location. Orders may take longer to deliver if product in not immediately in-stock or custom services are requested (i.e. heat press on a jersey). Occasionally, we may send an order in multiple packages which could arrive on different days.
Please note, the P.O. Box shipping option is strictly for orders that will ship to a P.O. Box using Canada Post. All orders that do not include a P.O. Box in the shipping address must select FedEx Ground or FedEx 3 Day Air.
TRANSIT TIME:
Transit times will vary depending on proximity to shipping warehouse SHIPPING TIMES | METHOD: | Transit time | FedEx Ground |
3 to 5 Days After Leaving the Fulfillment Warehouse | 3 Day Air | 1 to 3 Days After Leaving the Fulfillment Warehouse |
Click here for full list of Shipping Options and Charges.
FedEx Ground Shipping Table
Pricing Table for FedEx Ground shipments | Order Total | Shipping Charge | 0-$74.99 | $12.95 | $75.00-$124.99 | $14.95 | $125.00-$249.99 |
$16.95 | $250.00 and up | Free *FedEx Ground Orders Only |
For expedited shipping options such as FedEx 3 Day Air, shipping rates are based upon the weight of your order. As you checkout, the weight of the items in your cart will be calculated against the shipping method that you have chosen. Oversized items such as hockey sticks and goalie pads will be charged based on the “dimensional weight” of the order. Some bulky items, although light, are charged based on “dimensional weight” or the space the package occupies in the delivery vehicle. (For further information on oversized items call us toll free at 800-973-5957.)
We are unable to offer FedEx shipping methods for orders with a Ship To address that is a P.O. Box.
Packages shipped via FedEx Ground usually arrive within 3-5 business days of the date shipped from the fulfillment warehouse. Business days exclude weekends and holidays. Delivery times may vary depending on the destination.
Saturday, Sunday and certain holidays are not classified by Fedex as normal shipping days. If you require a Saturday delivery please call our customer service line at 800-973-5957.
customerserviceca@hockeygiant.ca
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